1Password Recovery

How to regain access to 1Password when you see a “Transfer encryption key” prompt, can’t sign in, or are locked out.

When You Might Need This

• You see a “Transfer encryption key” prompt in the 1Password app
• The sign-in address has changed (e.g., after a team address update)
• You can’t sign in with your usual method
• You’re locked out of your account

User Self-Service

If Your App Still Opens

1. Open the 1Password app and unlock it
2. The app should recognize the address change automatically
3. If prompted, approve the change
4. You’re done

If You See “Transfer Encryption Key”

1. Open the 1Password app
2. Choose Sign in (not “Create account”)
3. Enter the sign-in address: oarcinc.1password.com
4. Sign in with Google SSO (click “Sign in with SSO” if available)
5. If SSO is not available, enter your @hamcation.com email and your account password
6. Your vaults and data will appear — nothing is lost

Download a New Emergency Kit

After recovering access, download a fresh Emergency Kit:

1. Sign in at oarcinc.1password.com
2. Click your name → Get Emergency Kit
3. Save it securely (print or save to a secure location — not in 1Password)

Admin Recovery

If a user is completely locked out and self-service doesn’t work:

1. Sign in to oarcinc.1password.com as admin
2. Go to People
3. Find the locked-out user
4. Click their name → Recover Account
5. Follow the recovery prompts
6. The user receives a recovery email with instructions to regain access

For SSO users: They may need their original account password or Secret Key as a one-time fallback after recovery. Once re-linked, SSO will work normally again.