Troubleshooting Guide
Quick reference for resolving common IT issues during the event.
PRInfo Display
| Problem | Solution |
|---|
| Blank screen | Check power, cycle TV inputs |
| ”No Signal” | Reseat HDMI cable, check Pi power |
| Pi boots, no content | Check network, restart Pi |
| Network drop dead | Try different cable, report to dispatch |
Badge Printer
| Problem | Solution |
|---|
| Printer offline | Check USB cable, power cycle |
| Paper jam | Open printer, clear jam, reload |
| Faded printing | Toner low, notify Field Lead |
| Wrong alignment | Verify paper orientation |
Meals Scanner
| Problem | Solution |
|---|
| Scanner not reading | Check USB, adjust badge angle |
| App not responding | Tap input field, check WiFi |
| Badge not found | Direct to registration |
| Tablet battery draining | Check power cable connection |
WiFi
| Problem | Solution |
|---|
| Can’t connect | Verify SSID and password (case sensitive) |
| Connected, no internet | Forget network, reconnect |
| Slow speeds | Move closer to AP |
When to Escalate
Contact your Field Lead when:
- Issue not resolved in 10-15 minutes
- Equipment needs replacement
- Multiple locations affected
- You’re not sure what to do